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The stories behind better care

Browse real-world case studies showing how clinics use Risk Assist to track every test and follow-up, protect revenue, and strengthen risk management — no patient left behind.

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A large urology practice implemented a Germline testing program in their clinic and encountered challenges that were major impediments to the program.

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A large urology practice implemented a Germline testing program in their clinic and encountered challenges that were major impediments to the program.

The Case Study

From impediment to impact.

Step 01

The Challenge

Client came to us stating their challenges as:

1The time it takes to evaluate possible germline candidates, between 10–20 minutes per case, is too long.

2Many false negatives and false positives come up despite best efforts, resulting in further waste of time.

3It is not possible for the navigator to group cases like High Risk, Clinic bill, Lab bill, etc. without managing patients in XLS sheets, which adds to data accuracy issues and more navigator time is lost.

4Communicating with Pts via phone is a significant barrier because of the proverbial “phone tag” issue.

5The number of cases staff have to evaluate, to return a viable number of cases, is astronomical, and is simply not feasible for a full time employee to complete in an 8 hour shift.

Step 02

Consequences

Consequences of this problem:

1Delayed testing especially for High Risk cancer cases.

2Greatly reduced count of cases processed by the clinic’s Germline program, a high impact, high revenue program.

Step 03

Our Solution

We implemented an end-to-end server-based solution as follows:

1 Our application first automatically evaluates qualifying patients, and categorizes them as High Risk, Clinic bill, Exclusion cases etc.

2Next, It presents the data to a navigator to review and edit if needed.

3Then the application notifies selected patients via SMS to get patients’ opt-in responses.

4Finally, the application notifies the providers and testing teams for testing for the opt-in cases.

Step 04

Results

Outcomes after go-live:

1Staff time saved: The clinic now processes over 4000 cases a month with less than 1 minute a case, down from 15 minutes of manual chart review.

2Patient communication streamlined: no more phone tag.

3Counts increased: Clinic is seeing a 50% increase of Germline testing orders, with much less staff time.

4Patient satisfaction improved: Patients get tested timely and without the annoyance of the back and forth phone tag with the clinic.

Measuring Success

Germline Service- Funnel

Conversion rate (Orders / Messages Delivered) = 0.00%

Comparitive Analysis : % of orders W / WO messaging

Orders placed are 50% higher with messaging.
▼% of Orders Placed
Impact of messages sent to Patients▼

This image shows the conversion Funnel - In a typical week over 45% of the cases that messages are delivered to patients, convert to orders.

This image shows that the service has resulted in a 50% improvement

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