Automating the BPH Follow-Up Journey Without Adding Navigator Work

High-volume BPH care managed through one Clinical-i execution model

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Organized

6

BPH Pathways

Due + no-show

7

Core Triggers

Engagement

SMS 83

First LIne

For Staff

One 83

Exception Queue

EXECUTIVE STATEMENT

Executive Statement

Clinical-i applies an identify -> engage -> close model to high-volume BPH care. UroCuff, PAE, no-show recovery and recurring follow-up can be organized into automated cohorts, with urology staff pulled in only when a patient needs scheduling or clinical action.

The Case study

From impediment to impact.

Problem Statment

BPH creates repeated testing, procedures and follow-up across a very large patient population.
  • Orders, appointments live across multiple systems.
  • No-shows/incomplete testing get lost in routine work.
  • Staff review lists and make low-value reminder calls.

Consequences

The cost is not only missed care - it is thousands of routine touches that consume clinic capacity.
  • Testing and follow-up delay or remain incomplete.
  • No-shows require repeated manual recovery.
  • Navigators spend time on routine outreach not exceptions.

One Continuous Execution Loop

Our Solution

Clinical-i creates BPH cohorts, automates routine outreach and sends only unresolved work to staff.
  • Identify patients due for UroCuff, PAE or follow-up.
  • Trigger SMS outreach and recovery when needed.
  • Escalate only non-response or exceptions.
Results + Measurability

BPH becomes a measurable funnel instead of a static patient list.

Overdue 83

Patients

SMS 83

Outreach

Recovered 83

No - Shows

Done 83

Test / Follow - Up

Measure population, messages sent, responses, appointments scheduled, no-shows recovered, completion and staff exceptions.Measured as patient → activity → time → billing → collection, with trends by provider, navigator and month.

BPH WORKFLOW WITHIN UROLOGY

One Clinical Model, Across the BPH Journey

The pathway changes. The execution model does not.

What Stays Constant

Cohort -> due logic -> automated engagement -> exception queue -> completion -> reporting.

What changes by condition

Trigger, test or procedure, message, escalation rule and follow-up interval vary by BPH pathway.

Conclusion

Clinical-i enables urology practices to scale BPH follow-up without adding navigator work.

  • One workflow connects BPH testing, PAE referrals, scheduling, no-show recovery and recurring follow-up.
  • Automation absorbs routine outreach while urology staff retain clinical and scheduling control.
  • Measurable closure protects access, procedure throughput and continuity of BPH care.

Clinical

Fewer missed steps
Timely escalation

Operations

Less routine outreach
Exception-based work

Financial

Protects throughput
Makes leakage visible

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Ready to Close the Loop?

Let’s build a care system where every test, follow-up, and communication is tracked — for better care and stronger risk management.

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